Terms and Conditions Host Burgers

Currently in progress…

Currently in progress…

Currently in progress…

We are a Nominet Registrar and as such may provide you with a domain name via Nominet. Please be aware that by registering a .uk domain name, you are bound by Nominet’s Terms and Conditions http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

As such we cannot guarantee the availability of a particular domain, however any charges incurred in the registration of a domain which is subsequently found to be unavailable will be refunded in full.

Both UK and non-UK domains are provisioned through third-party registrars.

Please note that the registrars may reject the registration of a domain if invalid information is provided at the time of order. All TLDs and ccTLDs have differing validation requirements which are also subject to change. As such we are not responsible for the validation of such data and it is your responsibility to check that a domain registration has been completed by the receipt of a ‘domain registration confirmation’ email. In the unlikely event a domain is rejected by the registrar, you will not receive such an email and we would need to be alerted to investigate this with the registrar directly and process the registration manually.

The objective of this SLA is to document the availability of the Service that Host Burgers is to achieve. This does not constitute any additional liability to Host Burgers, but instead a self-assumed obligation towards the Client. Under the conditions below Host Burgers offers to pay the Client service credits if the availability defined below is not met.

Host Burgers shall guarantee the availability will be 100% in any calendar month, subject to exclusions as defined below. If Host Burgers fails to meet this guarantee a credit shall be available to the Client as defined below.

The availability calculation shall exclude periods when outages arise from, or are otherwise indirectly caused by:

– Outage periods due to any cause other than faults by Host Burgers, including faults or negligence of the Client or problems associated with equipment connected on the Client’s side of Host Burgers delivery point,

– In case that the Client’s equipment should cause negative effects on the performance, quality and/or operation of the Host Burgers Network, Host Burgers will proceed to disconnect the link, for benefit of the rest of users of the Host Burgers Network. This disconnection won’t be cause of penalty under the SLA. Host Burgers will notify the Client as soon as possible about this issue in order for the Client to repair the problems.

– Outage periods reported by the Client in which no fault is observed or confirmed by Host Burgers,

– Any fault period during which service is suspended under provision in this Agreement,

– The Client requesting Host Burgers to upgrade the capacity of the service, if this operation results in an outage.

– During Scheduled Maintenance affecting the Services as defined above.

– Performance degradations and service loss due to Denial Of Service attacks or other unlawful attacks generated inside the Client’s network or executed against users inside the Client’s network or the Client network infrastructure, will be excluded from SLA calculation as it is within the Client’s responsibility to put in place the relevant protection mechanisms inside its network to protect itself and its clients.

Neither Party will be obliged to carry out any obligation under this Agreement where performance of such obligation is prevented by the occurrence of a Force Majeure Event. No commitment from Host Burgers applies in case of Force Majeure.

Should the Client not have access to the Services as defined above, Host Burgers shall credit the client as follows:

(a) <100% and > 99.8% = 5% monthly credit

(b) 95% to 99.8% = 10% monthly credit

(c) 90% to 94.9% = 25% monthly credit

(d) 60% to 89.9% = 40% monthly credit

(e) < 60% = Pro-rata up to a maximum of 100% monthly credit

The credit applies to the contracted service. The Client shall not be entitled to any credits under this SLA if any payment of the price for the Services is overdue under the terms of this Agreement. The credit shall be made for the element of the Services that were not available, it will not be made for the whole service. (E.G. If a dedicated server and backup service are ordered, but the backup service is not available for a period of time, the credit will be calculated based on the price of the backup service, not the combined price of the dedicated server and backup service.) Any credit is subject to the Client notifying Host Burgers within 7 days in writing. This Client agrees the service credits due under this SLA are its sole remedy against Host Burgers for any non-availability of the Services.

If you are a registered customer and have access to our Client Area (https://hostburgers.com/clientarea/) then the fastest way to get in touch is by logging in and browsing to ‘Open Ticket’ – from here, you will be able to open a ticket to the department most suitable for your enquiry.

If you would like to contact us but do not have access to the client area (either because you are not yet a customer, or because you are locked out for any reason) then you can contact us via any of the following methods…

General Enquiries:
contact@hostburgers.com

Report Abuse / Abuse Response:
contact@hostburgers.com

Complaints:
contact@hostburgers.com

Emails will be responded to within 48 hours.

Please note that complaints should be provided in writing to contact@hostburgers.com – a confirmation of receipt will be provided in 1 working day.

Escalating Complaints:
If you are unhappy with the outcome of your complaint, you may ask for this to be reviewed or to receive a second opinion. This will be then reviewed by another senior member of the team.

Domain Name / Registrar Complaints:
Please use contact@hostburgers.com to contact us about any domain name related queries you may have, including complaints and instances of domain name abuse, you should expect to receive a response within 1 working day.

You are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints